Your privacy is not merely a legal obligation to aone1 — it is a responsibility we take seriously every day. This document transparently explains how we collect, use, and protect your personal information.
Six core data protection principles that form the foundation of trust between us and every member
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. No data is ever transmitted without protection.
As an aone1 member, you have full rights to access, update, or request the deletion of your personal data. We believe your data belongs to you — we are simply its custodians.
Aone1 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data will not be used for the benefit of others without your consent.
Only aone1 staff who require access to your data for operational purposes are permitted to do so. All access is logged and monitored. Any unauthorised use is subject to strict disciplinary action.
In the unlikely event of a security breach affecting your data, aone1 is committed to notifying affected members within 72 hours, along with the remediation steps taken.
Aone1 retains your data only for as long as it is needed for the stated purpose or as required by law. Data that is no longer needed will be securely deleted in accordance with established procedures.
Important Note: This Privacy Policy applies to all users of the aone1 platform, including the aone1.pro website and the aone1 mobile app. By using any of our services, you agree to the practices described in this document.
Aone1 ("we", "Platform") operates an online entertainment platform under the domain aone1.pro. This Privacy Policy explains in detail how we collect, process, store, and protect the personal information you provide to us when using our services.
We understand how important trust is in the relationship between a platform and its users. At aone1, that trust is built not just through words — it is built through transparent privacy practices, robust security systems and a genuine commitment to protecting every member's data.
This policy is developed in accordance with internationally recognised data protection principles, including the requirement to obtain valid consent, minimise data collection, and ensure transparency in every aspect of personal data processing.
Aone1 collects various types of information to ensure our services run smoothly, securely, and in compliance with regulatory requirements. The following are the main categories of information we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, passport | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, security notices |
| Financial Data | Bank account number, transaction statements, deposit/withdrawal records | Payment processing, financial audits |
| Technical Data | IP address, device type, web browser, session logs | Account security, fraud detection |
| Game Data | Wagering history, gaming activity, bonus records | Regulatory compliance, responsible gaming |
We only collect information that is strictly necessary for the stated purposes. The principle of data minimisation is central to our privacy approach at aone1.
Every piece of information we collect has a clear and legitimate purpose. aone1 uses your personal data for the following purposes:
Aone1 no use your data for third-party advertising. Any marketing communications from us relate solely to aone1 services, and you may withdraw your consent at any time.
Aone1 takes a highly cautious approach when it comes to sharing your personal data. We no sell or rent your data to anyone. However, there are limited situations where we may need to share certain information:
All third parties that receive your data are required to comply with data protection standards no less stringent than this Privacy Policy. We conduct regular assessments of all data partners to ensure ongoing compliance.
Aone1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the aone1 platform.
Aone1 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:
While we take all reasonable precautions, no system is entirely impenetrable. We encourage you to play your part in protecting your account by using a strong password and enabling two-factor authentication.
Aone1 recognises and respects your rights as the owner of your personal data. You have the right to:
Requesting a copy of all personal data we hold about you at any time.
Updating or correcting any inaccurate or outdated information in your account.
Requesting the deletion of your personal data, subject to applicable legal retention obligations.
Requesting that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
Receiving your data in a structured, machine-readable format for transfer to another platform.
Objecting to the processing of your data for direct marketing purposes or our legitimate interests.
To exercise any of the rights above, please contact our customer support team. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with prior notice to you.
The aone1 platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
Should we become aware that we have collected data from a child without valid parental or guardian consent verification, we will take immediate steps to delete that information and close the account in question.
If you believe a minor has registered an account on our platform, please contact our support team immediately so that prompt action can be taken.
The aone1 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the aone1 platform.
Aone1 is not responsible for the privacy practices or content of third-party websites that you may access via links on our platform. We encourage you to read the privacy policy of each website you visit independently.
Aone1 retains your personal data only for as long as it is needed for the stated purpose or as required by applicable law. The following are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered.
Aone1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will:
Continued use of the aone1 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before they take effect.
If you have any questions, concerns or complaints regarding how we handle your personal data, the aone1 privacy team is ready to assist you.
You can reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For cases requiring deeper investigation, we will contact you with regular progress updates.
Your satisfaction and trust are our absolute priority. Every privacy complaint will be handled seriously, thoroughly and in complete confidence by our team.
Your personal data is protected with the latest encryption technology. Register today and enjoy a safe, fair and rewarding entertainment experience alongside millions of aone1 members in Malaysia.